American Candy Co Reviews

Name: American Candy Co
Address: 179A Oxford Road, Reading, Reading
Rating: 2.57

2.6 Rating 526 Reviews

33 %

of reviewers recommend American Candy Co

Company Reviews

Questions

Metrics

2.6

Based on 526 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5

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Phone:

Email:

support@americancandyco.co.uk

Location:

179A Oxford Road,
Reading
Reading
RG1 7UZ

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American Candy Co 3 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The stock I have received it amazing, but I'm missing half my order and so far no one has got back to my email I sent last week. Can someone please deal with my missing items?”

Helpful Report

Posted 6 months ago

“Took over a week to deliver with zero comms, won’t use again.”

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Posted 6 months ago

“Brilliant! I've been craving candy corn and Dr pepper lately, American Candy Co fixed that🧡”

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Posted 6 months ago

“Not the best experience on my first time of using these guys. Order arrived with missing items. Checked my emails to see if they had notified me of missing items and nothing. Had received a refund for one missing item, but no Comms regarding the refund. I have emailed customer service, automatic response said 2 days...we are on day 4.”

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Posted 6 months ago

“Ordered the Large Reeses Selection Tray, order took a while to be processed and sent which you could say due to the busy season, fair enough. However, when the item in question arrived, the tray inside the box was crushed, also it looked like items were missing and it's contense were nothing displayed in the image provided. I had purchsed the product in hope to get what was displayed, atop that it felt like half of it was missing, leaving me feeling like I'd paid well over the odds for half the stuff that felt carelessly cobbled together. I have since contacted American Cady Co. Well over a week ago and have year to hear a peep from them in reguards to the issue. If I were you, i'd just go to the super market and buy whatever products they have, it'll probably wind up cheaper and you won't be left as crushingly dissapointed as I was.”

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Posted 6 months ago

“Amazing quick delivery. Fantastic quality treats. We absolutely love Fritos, grape Fanta and cinnamon gum. Perfect. Will definitely shop again.”

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Posted 6 months ago

“Very poor. I ordered 8 crispy crunch bars and they only sent me 3! I did let them know about it but they havent rectified their obvious mistake. So out of pocket by about £10. So worked out very expensive, wont be using them again.”

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Posted 6 months ago

“Always grreat to have the latest seasonal treats!”

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Posted 6 months ago

“From ordering to receiving the order everything went so smoothly. My order arrived safely and quickly and tasted superb. Thank you.”

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Posted 6 months ago

“So grateful to get candy corn delivered in time for Halloween as my nephews both adore it 😁”

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Posted 6 months ago

“That's now 2 orders I have paid for next day delivery and not recieved, this time was 7 days for delivery even though i had just missed cut off on the Friday for ordering. Highly disappointed.”

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Posted 6 months ago

“Great products when they are in stock customer service is terrible items in my order were out of date wrote emails and sent photos and never hard a word back from them”

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Posted 6 months ago

“Foods were all not expired and of good quality. Unlike other places I’ve tried where the stock comes melted and broken. However some items appeared to be bigger on the website was kind of dissatisfied with the sizing of a few items. Express shipping took 5 days so not too bad. But for the price I think some of the items should have definitely been bigger. Overall a 6.2/10.”

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Posted 6 months ago

“The chocolate kisses were fresh. Chocolate previously bought from Amazon was stale—very old. American Candy sends fresh products!”

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Posted 6 months ago

“Order came quickly and the produce was good”

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Posted 6 months ago

“Disgusting customer service. Part of my order was missing. No help what’s so ever from you had to involve third party for a refund. Used email and telephone calls to no avail. Will never use again.”

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Posted 6 months ago

“I pay for next day delivery and it never happens every single time why pay for it if you’re not going to provide the service take it off your site I ordered at the weekend so Monday see it ship it .. it gets here Tuesday and it’s now Wednesday and not a word about my order !! Absolutely disgraceful service nobody ever gets back to you drives me crazy !! 😡😡”

Helpful Report

Posted 6 months ago

“Paid for next day delivery on a weekday,items came 6 days later. Received no tracking info so had to contact the company who took days to respond. Customer service is rubbish. Eventually it arrived and it was the smallest box that arrived and I paid over £30 in it. No crisps in the mystery box either even though stated on website the box would contain them. I won’t be using them again and I will be going elsewhere. I ignored the bad reviews prior to my purchase, I won’t be ignoring reviews in future. FO JOT HUT FROM THIS CONPANY.”

Helpful Report

Posted 6 months ago

“Thought I was going to get Aunt Jemima product not Pearl Milling then you charge me taxes. So the product should have been £8.99 had I bought from another vendor rather than costing nearly £13.00”

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Posted 6 months ago

“Easy to order and quick delivery, very happy with the halloween sweets bought. Will definitely be buying for Christmas.”

Helpful Report

Posted 6 months ago

American Candy Co is rated 2.6 based on 526 reviews