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American Candy Co Reviews

2.8 Rating 247 Reviews

40 %

of reviewers recommend American Candy Co

Company Reviews

2.8

Based on 247 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5

Visit Website

Phone:

+1

Email:

support@americancandyco.co.uk

Location:

179A Oxford Road,
Reading
Reading
RG1 7UZ

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American Candy Co 5 star review on 6th March 2024

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American Candy Co 1 star review on 20th May 2023

Anonymous

Anonymous // 01/01/2019

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“STAY AWAY FROM THIS COMPANY............ I place an order for next day delivery over 10 days ago, never herd anything, they never reply to emails no contact phone number. Terrible service and company, i am contacting my back to try and claim the money back and mark them as a fraud.”

Posted 3 months ago

“Never received the order! 1.5 months on im still not able to get in contact with them.”

Posted 3 months ago

“Missing item from order and have ignored every email from me - avoid. I will not order from this company ever again”

Posted 3 months ago

“DO NOT ORDER FROM THIS COMPANY Still awaiting products that were ordered 21/12/23. All emails have been ignored .”

Posted 3 months ago

“Just a fraud! Wish read the reviews before ordering... ordered next day delivery before Christmas for stocking feelers in over 100£!!! When didn't ship on time tried to cancel sent few emails and they just ignored and shipped a week later. Sent more emails and they just ignored, only today I gave up and actually open the cartoon- 5 items are missing, 1 damaged and 2 more just replaced with items didn't order!!! And those thieves just ignore my emails!!!!”

Posted 3 months ago

“Please avoid this company! Shipping is very slow and communication not great either...but worst of all one item was 5 months out of date! The other candy I ordered is in date but I'm now reluctant to use it as I don't trust where it's come from .”

Posted 4 months ago

“I was sent the wrong product and I tried to get it replaced but have had no luck ta”

Posted 4 months ago

“DO NOT USE THIS COMPANY!! Items missing from order, wrong items sent, they won’t respond to your emails when trying to get a refund or ask where your missing items are. Little tip for anyone reading, call them scammers on their instagram page when you experience the same as me, which you will. They will delete your comment and you’ll soon get an email response back. Don’t pay for next day delivery either!!! But as previously stated, DO NOT USE THIS COMPANY!! Part refund back…. Eventually… after comment on their instagram and trading standards.”

Posted 4 months ago

“Awful customer service, they never respond to email and don’t have any other contact info , order bubblegums and 1 item was missing, I don’t understand if they are coning people like this then why no one is taking action against them .”

Posted 5 months ago

“I purchased three bags of Ruffles Potato Chips from The American Candy Company. When I received them they were all opened. I have contacted them 5 times and have yet to have a resolution. Do not buy from them!!”

Posted 5 months ago

“Order came and was one item was missing. All I wanted was the refund for this missing item but emails go unanswered. Wish I had read the reviews before ordering but I will be bringing this to the attention of trading standards and BBC watchdog so everyone will know about this scam of sending out ‘light’ orders. Which reading the reviews seems to be their MO.”

Posted 6 months ago

“I had one item missing form my order, and one item was incorrect. All I want is to resolve this, but so far I have not heard back from them after countless e-mails. Can't find any other contact details. The items were great, just better hope your order is corrcet otherwise you'll be very disapointed, like I am :(”

Posted 6 months ago

“- ordered on next day delivery but took 6 days - all items in date and none missing”

Posted 6 months ago

“AVOID!! 0 stars!!! Ordered 4 packets of goldfish crackers & 1 Swedish fish which came to a total of £25. When I received my order I opened it to find the Swedish fish & only 1 packet of goldfish crackers and no invoice. I sent a message to get a reply the following day saying they will ask the warehouse if it was sent in 2 parcels & come back to me but never did so I emailed for them to eventually reply 2 days later saying they can now record it as lost in transit & said they can replace if in stock or refund. Sent a reply with no response, I have sent several more emails since and an Instagram message with no response so it seems I am now being ignored. I’m £15 down with 3 missing items, ordered previously with no issues. It seems if you want more of 1 item you won’t get it, but they are happy to keep the money & ignore you. Must be why they haven’t got a phone number. Wish I had seen these reviews sooner, awful customer service. Reporting to trading standards. AVOID THIS COMPANY”

Posted 6 months ago

“AVOID AVOID AVOID If I could give no stars I would! Entered my address correctly but days later when Order confirmation finally come through my address was half missing. Contacted immediately, no response. Another several days went by and finally my order had been sent - but inevitably royal mail had to send it back to American Candy Co. because it didn't have half my address on. Emailed again, again no response. Will be giving it until 28 days from my order date and than creating a charge back through my bank to get a refund for items paid for and not received. Absolute shambles of a company, wish I'd read reviews before ordering but that's on me. AVOID AVOID AVOID.”

Posted 7 months ago

“I was left £7 down due to a missing item to my order. Sent 3 emails with no reply. Will never use this company again.”

Posted 7 months ago

“Food was old and stale everything was thrown away, missing items emailed them no reply, on top of that it wasn't packaged with care and something's that arrived was not what I ordered wish I could have left 0 stars but unfortunately that's not possible but stay away from them”

Posted 8 months ago

“Do not answer their emails, ordered the wrong item,tried to cancel said order by sending an email. No wonder there is no telephone number listed. What a horrible experience I have had,rubbish company to deal with. Still no response,why publish a support email that never responds?”

Posted 9 months ago

“I ordered 5 chocolate bars, only arrived 3…never answered my e-mails”

Posted 9 months ago

“So happy with my order! Great prices, great selection, items were all packaged individually and with great care! Quick delivery, We got lots of little freebies sent to which was a lovely bonus! Thank you so much, the order was a birthday gift and I will defo be back for more x”

Posted 10 months ago

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American Candy Co is rated 2.8 based on 247 reviews