American Candy Co Reviews

Name: American Candy Co
Address: 179A Oxford Road, Reading, Reading
Rating: 2.57

2.6 Rating 526 Reviews

33 %

of reviewers recommend American Candy Co

Company Reviews

Questions

Metrics

2.6

Based on 526 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5

Visit Website

Phone:

Email:

support@americancandyco.co.uk

Location:

179A Oxford Road,
Reading
Reading
RG1 7UZ

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American Candy Co 3 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“order placed on 20th February 2025 still not received. I've sent 3 emails & used contact form to find out what is happening but have so far received no response”

Helpful Report

Posted 1 month ago

“We placed an order with this company a month ago and it arrived in about a week, but one item (£7.99) was missing from the order. I have contacted customer support five times about the missing item and only received a response once that simply asked me to clarify which item was missing (even though I included that info in all of my emails). Customer support is absolutely terrible and I am now going to have to take up the issue with my bank as the company is obviously not going to refund us. I will never order from this company again and wouldn’t recommend that anyone else does either!”

Helpful Report

Posted 1 month ago

“Order placed 6th Jan, still not received on the 24th Feb. 2 Emails to support - nil response.”

Helpful Report

Posted 2 months ago

“0 stars would be more accurate, but that isn't an option. placed order on 1st jan, expected a delay, but not 2 weeks. after a week, got an email saying my order shipped; this was fake news, as no such thing happened. after 4 days, i contacted customer service for a tracking number, they asked for my order number, which was contained in the subject line of the email; hard to know if it was a stalling tactic or plain ignorance, but i provided it again. no one answered. a few days later, my order appeared with 3 things missing, one expired item, and a wrong item. their policy is to report within 48 hours to receive a refund. it's been 2 weeks, no one has been in touch, and no refund has appeared. if you want to order items that are out of stock and don't care about money, go ahead and order. otherwise, stay away. shambolic.”

Helpful Report

Posted 3 months ago

“Order still not arrived 3 weeks after ordering. No response to emails.”

Helpful Report

Posted 3 months ago

“This rating is for customer service and not the products. What should have been a simple fix to a missed item in my order was never resolved even after going back and forth with American Candy Co. for nearly 2-months with broken promises that I will get the missing item that I ordered. Not just that I didn't get the missing item, I also paid for it and never got a refund. I will not be ordering from American Candy Co. again for this!”

Helpful Report

Posted 4 months ago

“My reviuw have to be a negative. Zero communication. Parcel arrived OK, but 1 item (cereal) was missing from parcel. Price 8.99 so we wrote 22 nd of November -no answer and then 2 nd of December no answer. We lost 8.99 pound nobody does anything.”

Helpful Report

Posted 4 months ago

“The Cinnamon Bun Oreo’s I ordered came stale. I had to throw them away and have had no response when emailing the company about it.”

Helpful Report

Posted 5 months ago

“I only recieved half of the products I ordered. I contacted customer services to be told the rest of the products were delayed and would be sent out tomorrow, that was over 2 weeks ago and STILL haven't recieved my order. I have sent another email to customer service to ask for a refund and have just been ignored! Terrible customer service and will never order again!”

Helpful Report

Posted 5 months ago

“Multiple parcels never arrived so we asked for a refund and then this company’s customer service team just completely ignored us. do NOT waste your money.”

Helpful Report

Posted 5 months ago

“Parts of delivery paid for and not recieved. Contacted 3 times to be ignored. Will never use again”

Helpful Report

Posted 5 months ago

“Missing items not made right or anything”

Helpful Report

Posted 5 months ago

“I did not get what I ordered. I ordered whole cranberry but got jellied cranberry.”

Helpful Report

Posted 5 months ago

“I only received half of my order. I emailed customer support & after one response asking me for my order number I have heard nothing else despite further emails. I have tried phoning them a couple of times @ they don’t answer the phone. So my issue still hasn’t been resolved.”

Helpful Report

Posted 5 months ago

“Goods received were fine, 2 missing items. After countless emails , which are never answered I'm out of pocket and very cross. Will never use again. Appalling customer service.”

Helpful Report

Posted 5 months ago

“Updated review Be AWARE avoid this company. I wish I had read the reviews before I ordered, so many people ony getting part of there order and no refund offered. I have now sent 4 emails and heared nothing..Scammers, avoid at all costs My original review I only received part of my order and have sent two emails asking for the remaining order I paid for to be sent. Heard nothing and now over a week!”

Helpful Report

Posted 5 months ago

“Terrible customer service next day delivery isn't next day”

Helpful Report

Posted 5 months ago

“An item from my £45 package was missing, I sent an email over a week ago and not yet had a response. Your customer service is appalling and I will NEVER order again.”

Helpful Report

Posted 5 months ago

“Ordered 2 packets of sweets for my daughter, received 2 packets of which one was not the correct ordered. Contacted the company and have had no response”

Helpful Report

Posted 5 months ago

“The customer service is none existent. After contacting twice regarding a missing item from my order and no response they had the nerve to send a questionnaire. I’d advise going to another company to get your American goods. These guys are less than useless.”

Helpful Report

Posted 5 months ago

American Candy Co is rated 2.6 based on 526 reviews