American Candy Co Reviews

Name: American Candy Co
Address: 179A Oxford Road, Reading, Reading
Rating: 2.57

2.6 Rating 526 Reviews

33 %

of reviewers recommend American Candy Co

Company Reviews

Questions

Metrics

2.6

Based on 526 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5

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Phone:

Email:

support@americancandyco.co.uk

Location:

179A Oxford Road,
Reading
Reading
RG1 7UZ

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American Candy Co 3 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not get what I ordered. I ordered whole cranberry but got jellied cranberry.”

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Posted 5 months ago

“I only received half of my order. I emailed customer support & after one response asking me for my order number I have heard nothing else despite further emails. I have tried phoning them a couple of times @ they don’t answer the phone. So my issue still hasn’t been resolved.”

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Posted 5 months ago

“Had a few orders delivered from this store now. It's great being able to get my favourite US items from here. Always packaged well & speedy delivery and a fair price too.”

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Posted 5 months ago

“Perfect packaging for delivery, all breakables still whole!”

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Posted 5 months ago

“Items missing from order but was charged for them, have emailed twice and had no response at all. Poor customer service which is a shame as I’ve used this company before with no issues”

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Posted 5 months ago

“sent quick and arrived in good condition !!”

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Posted 5 months ago

“Goods received were fine, 2 missing items. After countless emails , which are never answered I'm out of pocket and very cross. Will never use again. Appalling customer service.”

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Posted 5 months ago

“Not overly pleased. The items that i did receive were great but i did not receive everything that i paid for and despite emailing twice and receiving an automated email promising a response within 2 days i still have not been contacted or had the issue resolved”

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Posted 5 months ago

“Updated review Be AWARE avoid this company. I wish I had read the reviews before I ordered, so many people ony getting part of there order and no refund offered. I have now sent 4 emails and heared nothing..Scammers, avoid at all costs My original review I only received part of my order and have sent two emails asking for the remaining order I paid for to be sent. Heard nothing and now over a week!”

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Posted 5 months ago

“The person that recieved these golden sour bears loves them”

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Posted 5 months ago

“Arrived in okay time, wasnt a fan of what i received but thats on me. Two of the items didnt arrive but was told in advance and received a refund as they was out of stock. all in all not a bad experience.”

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Posted 5 months ago

“Perfect. Huge range and stock levels are great. Shipping is fast and safely packed. So much choice from a range of items not easily found elsewhere.”

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Posted 5 months ago

“the sweets were nice but came a day late and one of my sweets were missing i have emailed them but they haven’t responded. I’ve emailed twice and still no response. I am very depressed about this.”

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Posted 5 months ago

“Disappointed with order part of order wasn’t included when I informed you you did nothing you could have at least sent missing items I had paid for you didn’t even refund my money”

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Posted 5 months ago

“Terrible customer service next day delivery isn't next day”

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Posted 5 months ago

“An item from my £45 package was missing, I sent an email over a week ago and not yet had a response. Your customer service is appalling and I will NEVER order again.”

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Posted 5 months ago

“Delivers on time, every time. A great range of stock and much better expiry dates than their competitors.”

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Posted 5 months ago

“Ordered 2 packets of sweets for my daughter, received 2 packets of which one was not the correct ordered. Contacted the company and have had no response”

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Posted 5 months ago

“The customer service is none existent. After contacting twice regarding a missing item from my order and no response they had the nerve to send a questionnaire. I’d advise going to another company to get your American goods. These guys are less than useless.”

Helpful Report

Posted 5 months ago

“I placed an order and had a missing item, I’ve emailed twice and had no response. Asking for a refund for the item.”

Helpful Report

Posted 5 months ago

American Candy Co is rated 2.6 based on 526 reviews