I ordered the product online and that was pretty straight forward & simple and I chose to pick up the piano (CLP-785) from the Milton store in Brisbane. I introduced myself to the salesperson, told him I had ordered a piano online, was here to collect the item and presented him with my emailed order verification. The salesperson didn't even acknowledge me (I mean, not at all... not even a simple "Hello" or "Can I help you?"). He simply called out to the warehouse employee and then turned around and walked off! The warehouse employee was a friendly guy, we had a bit of chat and then he helped me load the piano (123kg) into my vehicle. So all in all, it wasn't a total unpleasant experience but definitely could have been better. At least acknowledge your customers and thank them for their business. In case you've forgotten, they're the ones that actually keep you in business... I wanted to talk to someone about upgrading the piano bench but after that experience, I just left the store and purchased one elsewhere.