I understand Aust Piano Warehouse cannot be held accountable for overseas delays in manufacturing (the chip factory in China burnt down). However, at nearly midnight one Saturday night I was sent an e-mail saying that just a few of the digital pianos had come in, and if I paid promptly and in full, I would be offered one. Considering the time of the e-mail, and that the wait-time had already passed a year (time enough to get another factory up and running), I naively believed this, and duly paid in full. And nothing happened. I believe this to have been a fraudulent method of extracting full payment, when in fact there was still no foreseeable date that Yamaha had provided for shipments into Australia. I feel I - and probably others - were lied to. This underhanded method of dealing with customers is a reprehensible means of doing business. If I could give zero stars, I would. Shame on you. This is not how Australian businesses should operate.