Although the product was fine the company contracted by Australian Piano Warehouse to deliver the item to my house (Team Global Express) was hopeless . The TGE refused to communicate by phone (both the delivery staff and their customer service staff) which meant we had no warning when they would arrive to deliver. This was made worse by the fact that they were not given authorisation (by APW) to leave the package even though I requested this. They tried 3 times to deliver - the third time it went to a 'hub' (AusPost Office) who refused to take it as it was too big (then it went back to the depot for a 3rd time). All follow ups with TGE had to be done on a 'chat' - most of the time with a bot and then with a person. It took a week of back and forth and in the end I had to pick up the item from the depot myself. This has discouraged me from buying anything online again from APW.