If I had to write a book detailing my experience with this company in buying a refurbished iPhone 11 128gb it would be on the shelf titled NON-FICTION under the genre of HORROR. I paid a three figure sum for a refurbished iPhone that has not been delivered by the company DHL who are just as bad. The price charged to my credit card being more than the price advertised for the refurbished iPhone 11 which is another rip off. The item was to be delivered on 19 September then it was the 20th followed by 21st September 2022. Then it was the 22nd September 2022. Now it’s the 28th September 2022 and still no iPhone 11 or a FULL refund without deductions. Irritated at having to wait at home for over a week so far and cancelling appointments too into the bargain to wait for the non delivery, I cancelled the purchase but was informed that it had been dispatched and this is where the horror starts. I am being given no approximate time slot just that delivery would be on these days from 8am to 6pm which is appallingly poor service from both Back Market and DHL. I forgot to mention the seller is not Back Market they just punt on the sale to a third party BEST4TECH. The last straw is that should the item arrive and I’m not there, I will be sent a return address label which I print off myself PLUS I PAY an extra £10 for the privilege of printing off this return label! Furthermore I MUST PAY the entire cost of returning the phone IF it turns up should I refuse delivery or it’s faulty. I have to take a photo of the package from ALL angles plus photo of the delivery driver if I’m there to refuse delivery. To compound the dreadful service and be eligible to claim my partial refund (NOT a full refund once all the extra deductions are factored in) I have to send Back Market a copy of my photo ID such as my passport or driving licence. I am refusing to send them a copy of my passport or driving licence as that facilitates identity theft or identity fraud despite being pestered daily to provide this photo ID to get my refund. Along with the photo ID I have to print off yet another form and fill it with various other information within 5 days to help with their investigation. Not an easy process at all and open to fraudulent abuse. Despite being called from France and from several locations within in the U.K. I have refused to provide this intrusive photo ID of my driving license or passport as I do not want to be the victim of identity theft further down the line. Here is todays response from BEST4TECH “Thank you for your message! I definitely understand your concern. However, for rapid thorough support, I would like you to kindly file the certificate of non-reception as proof of not receiving the order. This document will also help you to receive a reshipment in 24 working hours or a refund. Unable to do the following and also provide your ID, we can not do much on this. I wish you a pleasant day, Williams from BEST4TECH quality team” Having had enough of this nonsense I ordered a refurbished iPhone directly from the online Apple store which arrived the next day. It has a new Apple battery , new Apple case, new Apple screen. It is like a new iPhone at a fraction of the original price with ALL GENUINE Apple parts unlike those from Back Market and BEST4TECH. The refurbished iPhone is absolutely pristine in an apple box and surprisingly cheaper than from Back Market for a phone in its excellent category. The service from the online Apple store has been second to none and I was given a one hour time slot for delivery which was accurate too, unlike the dreadful service from DHL who think customers have nothing better to do but wait at home all day waiting for a non existent delivery. Tired of all the excuses from Back Market I have since opened up a credit card dispute by calling the bank that provided my credit card. The dispute has been opened to get ALL my money returned to me without deductions and all the other nonsense from Back Market. AVOID…..go to a more professional company like Apple who know what they are doing.