I thought I was having a rough time with this company but at least I never got to order anything. Been trying to order a monitor since Sunday night when they rejected my order. They claim their algorithm is very sensitive for security purposes. Then on Tuesday tried to order it again same thing happened then ordered a different product used different CC added the four digits after my zip code and sent them a copy front and back of my Drivers license they still rejected the order. Today Wednesday this morning they emailed me telling me they are confirming my Identity and they will send an e-mail so I can go back on and order. Well it was 3:30 when I decided to check their reviews something I usually do but since I saw a video about the top three refurbished companies and they were number 3 so didn't think of checking. While I was reading the reviews I went on Amazon and had already place a couple in my cart ordered from there and not wasting my time with BM and we all know what BM is . Now I'm glad my order never went thru. BTW Amazon and Ebay were number one and two. The two companies that I did read reviews were a lot like these everyone calling them scammers or only giving store credit etc. From now on for refurbished items it is Amazon or Ebay and that is it. Also calling my CC companies and telling them no charges from this company and be on alert. I should have never sent them a copy of my DL an no one should