AVOID AVOID AVOID Very condescending, nasty people. Sold me a phone in poor condition, when I paid the highest fee for excellent condition. I needed the phone for my work from home commitments. Due to being disabled and suffering with multiple mental health disorders, I find it hard to leave the house. Upon explaining my issue and asking for help to return the faulty product, they made it seem as though it was my fault and they wouldn’t help further unless I go out and get a parcel slip. Due to my health conditions, I can’t go out and do these things, that’s why I thought of purchasing online to make things easier as they said that it was in perfect shape. Didn’t think I would need to send it back! I’ve sent attachments and all that they needed. Upon weeks of back and forth conversation and being humiliated through trying to reason with them and get help, Mustafa eventually tells me he has booked in appointment for 13:00pm 29th with DHL to collect the parcel as a favour from Back Market. DHL didn’t come until past 15:00pm and the poor man had to break it to me that the company never told them to bring a slip. I was so humiliated, so embarrassed and have been a nervous wreck all day, just to have DHL say that to me😪. I’ve never once made a complaint with this company and I’ve purchased from them before. I guess you only see peoples true colours when something goes wrong! Ardahan and Mustafa are nasty people, have never been so distraught as this, they must think money grows on trees! I’ve now had to purchase another phone… Ive had to pay well over £1200 for two phones, because of what they’ve done to me. Shall be seeking help from the ombudsman for all the damage they’ve caused and compensation.