My recent encounter with Backmarket, the purportedly convenient secondhand phone trade-in company, has left me utterly disillusioned and infuriated. Let me be blunt: engaging with Backmarket has been nothing short of a nightmare, marred by abysmal customer service, deceitful practices, and a complete disregard for customer satisfaction. Attempting to contact them is akin to navigating a labyrinth with blindfolds on. Their app seems intentionally designed to deflect any attempts at reaching out for assistance, making it a Herculean task to locate their elusive "Contact Us" section. It's a pathetic excuse for customer support, leaving users stranded in a sea of frustration and helplessness. But the woes don't end there. Oh no, they extend far beyond the realm of unresponsive support. Here's the kicker: after sending in your device, they have the audacity to reevaluate its worth, conveniently slashing the initial offer to a fraction of what was promised. They do this strategically, knowing full well that most individuals won't bother with the hassle of shipping it back, opting to begrudgingly accept the insultingly low counteroffer. It's a calculated scheme, preying on the naivety and desperation of unsuspecting customers like myself. I, regrettably, fell victim to their deceitful tactics. Over eight agonizing days have passed, and I'm still left empty-handed, with no sign of the promised compensation in sight. In conclusion, I implore you: to steer clear of Backmarket at all costs. Spare yourself the anguish and disillusionment that accompany their deceptive practices. Don't fall victim to their elaborate ruse. Trust me, you'll thank yourself in the long run. Instead, I had a wonderful experience with their competitor last year buying my iPhone 14+ with rebuy.de and will certainly be using them for our corporate accounts moving forward.