AVOID!!!! - Dishonest criminals - The company BM are quick at selling as they are a marketplace. They sell for other companies such as Loop. The sales process is OK but heaven forbid you need assistance!! I bought an I phone, I took it to Thailand on hols and within a few weeks it stopped working, it would not reboot. This is where the service of both BM & Loop falls well below expected standards. I contacted Loop to advise them and to request a refund, they sent me to BM as I bought it through their market place. I had an email BM customer service so, I sent them messages to ask for an address to return it to as I was overseas. No one would provide any answers or address. I was simply referred to the BM site again and again. No one was listening! Their site goes around and around so, I had no choice but to request a returns slip, even though it was of no use, as it was domestic only and I was in Thailand with the phone. So, as I needed to return it, I sent it to the address on the returns slip, which was back to Loop!!! I had been asking them for an address and was told it had to be via BM (but they said they would look out for it). OK I thought, so I sent it on its way. I used DHL recorded delivery, to be signed for. I have proof that it was delivered. But guess what?? As the returns slips BM issued was not used (as it was domestic only). They can no longer provide assistance with the matter!! And Loop, who have received the phone as they signed for it claim they have not received it!! This is dishonest!!! I now have no phone and apparently no chance of a refund. They are criminals. I have no choice but to pursue this with Trading Standards. BM is a market place where dishonest phone repair companies sell their poor quality phones then hide behind their poor customer service at BM. All a bit of a scam!! Avoid Avoid Avoid