I have purchased from back market in the past. I had a great experience. However, this most recent purchase was not the same. I ordered an Iphone 12 pro max. The condition was great. However, the back camera didn't work. It had a hard time focusing and when it would the picture would come out blurry. I went ahead and sent it back for a refund. They claimed the box arrived empty. I sent it back on 1/29. Tracking on UPS shows where it is until 2/2. After that there is nothing until 2/13. Of course they want all of this information. After working with them and getting them the documentation, all of a sudden they need a police report. But yet refused to give me a refund. I will never buy anything from this company again. I also encourage others to go elsewhere. You will not get a refund and if you do you will have to jump through hoops to "hope" you get your refund. Not only will they most likely get a refund from the claim they opened with UPS but I wouldn't be surprised if they have the phone as well and are just saying it was "stolen". Where is the proof from them that it actually ended up being empty? To this date I still have not received a refund.