I paid a LOT of money for a Samsung Galaxy 21. Did not work from day 1. They refuse to do anything about it. I have called and emailed and emailed and called and they told me I never ordered anything from them and blocked me out of my customer account. I do not know where they got this phone but it was fried when they got it and they put it in a box and sold it to me for a premium and sent it to me after they got my money. The phone looked all but new , it just did not work and they have refused to even discuss it with me. Then after almost a year of emailing and calling suddenly 2 days after the warranty was up I was allowed in to my account so I could verify my purchase and ask for warranty. I mean the battery was bad , it only worked on speakerphone , it got hot , it locked up , the flashlight would just turn on when it wanted to and the list goes on and on. They got it out of samsung`s garbage and sold it to me and refused to talk to me on any platform. I guess that is how you make money.