I have purchased other devices from Back Market and have been 100% satisfied, not so with my latest iPhone purchase. It came with only 75% of its battery life from the original battery. They clearly state that they will not sell a phone with less than 85% life in the battery. It was sent back and was replaced with a knock-off battery. This “ new” battery won’t charge to 100% and gets very hot while charging. Now, portions of the screen won’t work making it impossible to select characters normally typing. I would think they would use a reputable “seller” but this phone is anything but acceptable with numerous defects. I sent it back the 2nd time now asking for a total refund as I’m disappointed in the item. It’s been over a week now and heard nothing. When I’ve asked they tell me they are waiting to hear from the “seller”. It seems they are more interested in passing inferior products than customer service. A once reputable and trusted company now pushing defective items. Not only have I purchased from them, I’ve recommended to family and friends. Never again. Buyer beware. Spend your money elsewhere to avoid disappointment.