Never will I use this company again, it’s a shambles and need investigating. I Ordered phones for myself and husband. My first one had a low battery, this was exchanged with no problem as I checked the battery life the day or 2 after as it wouldn’t hold a charge. My dad ordered one at Christmas, he’s had problems with it for a while so I returned it. The messages that were sent from Back market after receiving it back were very confusing. Well if you’ve had the phone a month Bla Bla Bla then after 3 months it means this then after 6 months the battery degrades. I didn’t have a clue what the actual warranty was nor did I understand what they were talking about. I said I want a refund, so they said, well the seller said that there isn’t a problem with it. We’re sending the phone back to you. They said I could complain directly to the seller however, I bought from them so my contract is with them surely. I also got the impression the messages were sent from somewhere overseas and were scripted. I’m fuming I’m going to try Resolver as I don’t know what else to do. Scamming t***s