We bought an iPhone 12 and when it arrived the touchscreen wasn’t working. We started the return process on backmarket.con but the site is set up so it makes it literally impossible to complete. We ended up calling the customer service number that is nowhere in their website and in order for us to return the phone we have to jump through a whole bunch of loops, including waiting for some ‘team’ to ‘approve’ the return/refund. I’ll never buy anything again from backmarket.
11 months ago
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