Phone number one was received which very deep scratches and scores across the screen. It was returned for repair. Phone number one was not sent back. Instead a second phone was sent. This was in a very battered state and very dirty. It had not even been cleaned. All of the ports had dirt inside them and there was plenty around the camera lenses on the back. I queried this as firstly a different phone was sent and secondly I questioned if this phone had been refurbished at all? The customer service was very sketchy and almost accusing that it was my fault that I had now been sent two different phones. It was only in later messages that they actually said that if a phone is returned with screen issues then the company would not repair it and return it. It would have been better if the customer service had actually given me some options in the first place. The second phone that was sent, the customer service said they would get to the bottom of the situation. Instead all I got was a message saying that because it was dirty it did not mean that it had not even refurbished!?!?!? Shocking service- appalling communication-bitterly disappointing. I tried to give them the benefit of a third time lucky. All they did was refund. What a waste of a company and a waste of time.