I would give no stars but 1 star will have to do. They failed to send the product I paid £153 for, then took over ten days to get to the point of pretending to do anything about it (whilst the money sits in their account) and then demanded I send a picture of my PhotoID to start the refund process. I refused as there is no need for them to have my photo ID to sort out my refund. They are now withholding my money until I provide photoID and I haven’t received the product I paid for. This organisation is terrible for consumers and they are holding money in their accounts for as long as possible, with unreasonable demands for photoID. Avoid Backmarket!