The device I ordered, a Samsung Tab A, arrived promptly and looked in good condition. However, it needed a password to unlock which wasn't provided. There was no clear way to contact to supplier so I decided to return it the next day. It was not easy to find a return label so I wrote my own. After a few days they contacted me to say it was being looked into. Contact between us continued but excuses were always given by them. I provided proof of posting then proof of the device having been delivered by the post office. They still, after nearly 3 months of correspondence and waiting, refused to give a refund saying they couldn't find it because it didn't have the correct return label. I still haven't received the £158 i payed them. The service provided is dire and all I can say is DO NOT DEAL WITH THIS COMPANY!