STAY AWAY. I returned a Samsung phone that was constantly restarting, within the warranty period. Included pictures of the phone in my online return form. Backmarket sent my phone back, and stated the warranty was voided due to cracked camera, evidence of dropping. However, there were no cracks or damage of any kind when I sent the phone to them. I packaged it well, in the same packaging I received the phone. I know they damaged it themselves - whether on purpose or not I don't know, but they're using it as the reason they won't honor the warranty. Now I have no phone and no recourse. I asked repeatedly to be contacted by a manager, no contact. You can't call anyone, it's all online correspondence. I do NOT recommend this company. They are not honest and they do not honor their warranty and they have very poor customer service.