Terrible customer service, really horrible. You can't get to a person! I bought a iPhone 11 from them. It would not connect to the internet. It would connect to a router but then say there was no internet. This was tried with several routers that my other devices would connect to easily. I sent the phone back and there was now an exchange of emails explaining the iPhone's issues. None of their "solutions' would work. I asked for a repair or refund. Never got either. So I'm out 200 and have no phone. It's a SCAM and you should avoid them - the worst customer service I have ever experienced. A zero star rating is too good for them.