DO NOT BUY FROM BACKMARKET OR SPRY. DO YOURSELF A FAVOR AND JUST GO BUY A REFURB PHONE ON AMAZON.. I ordered a reburbished iPhone 12 64 GB unlocked phone from BackMarket in June. The phone I received was DOA, even after charging for days and plugging it in to my computer. Took it to the AT&T store where they confirmed after a hard reset that the phone was broken. The screen would flash and then turn off. Got a return authorization from BackMarket and sent the phone back to Spry (the seller). They said the iphone is not the one they sent. The IMEI on the receipt was different from the phone that was returned. We went back and forth for two months about this before they finally said "Too bad, maybe you can fix the phone and then resell it to us." This may be the worst online buying experience I have ever had. I am out $282 and have a broken phone in return. The ONLY reasonable explanation is that Spry made a mistake and sent me a different IMEI than the one they recorded on the receipt. I returned the phone they sent me and now I'm out $282. Unbelievably bad experience.