Backmarket customer Care lied to me and in my case they are fraudulent. I purchased a Google pixel 7 pro in excellent condition. I returned the device within 30 days warranty because of internal issues. I packaged it really well in triple bubble wrap and jiffy bag. Backmarket customer care claimed the device had a big dent in it, even showed photos. Definitely not my phone or they deliberately damaged it themselves. They also said it was our of warranty which it definitely wasn't. I made a mistake of not photographing my device before I sent it off so there's nothing I can do. I've been scammed out of £323 pounds. Just trying to warn others to be very careful dealing with this company.