The phone I received was great, the trade in side of the deal is where it went bad. I accepted the adjusted price, they said it wasn’t in as good of condition as I stated, anyway because I accepted the offer I can’t now refuse it and ask them to return the old phone. Only way for you to get your money for the trade in is to give them your banking routing number and account number and the last 4 or your SS number or a copy of your drivers license. I never give out that type of info to companies over the phone. Lesson learned, DO NOT TRADE IN YOUR OLD PHONE TO BACK MARKET UNLESS YOU ARE WILLING TO GIVE THEM YOUR BANKING INFO!!!