I brought a Motorola Razr 40 256GB on 3rd May 2024 and a large black mark suddenly appeared right across where the screen flips open a couple of weeks ago. A few days later the top part of the screen all went black and within another couple of days the whole screen had gone. Returned it for repair under warranty and they're accusing me of damaging the screen and said it won't come under the warranty!!! I HAVE NOT DAMAGED THE SCREEN!!!!!! THEY ARE TELLING LIES!!!! Logged a call with Trading Standards and told Back Market I want it repaired or a refund. Waiting for them to reply. PLEASE RAISE A COMPLAINT WITH TRADING STANDARDS SO WE CAN SHUT THIS COMPANY DOWN.