Great - I have started review on BM and will report to the BBB. Do NOT purchase an item from this company. They do not stand by their product and will Gaslight you. I purchased a refurbished Iphone. Within two weeks the phone's screen cracked at pressure points while inside my pocket. I did not drop and I had a case on it. I should have suspected something when the phone alerted me that the device did not have Apple-approved parts. I returned the device. The support team, asserted that they were not the seller of the product. That was someone else. Nowhere did I see when purchasing the phone that Back Market was not the seller. When I pointed this out to BM I received this quote: "Thank you so much for your support and cooperation! I completely understand your concerns, and I truly apologize for any inconvenience this situation may have caused. I genuinely want to assist you, and I've done everything I can to help. " After further communication, the same Gaslighting occurred. Until BM told me that they would not refund me for selling a defective device. I have had iphone's for years, and not once has the screen cracked in this manner. Do yourself a favor, purchase from Amazon or Walmart. They stand by products that they sell. BM does not.