DISGUSTING! DO NOT BUY FROM HERE!! If you value your sanity, mental health, customer service, and value respectable and reputable companies then DO NOT UNDER ANY CISCUMSTANCES GET INVOLVED WITH BACK MARKET. They will take your money, and never look back or actually answer your concerncs. I ordered a phone from Back Market on 24th September, to be delivered by 26th September. The phone was NOT shipped until 26th September. it is now the 7th October, the phone has been at the delivery depot every day since it was shipped. Everyday on the DHL website I get a notification "Your phone is at the depot". However everyday since ordering I have wrote and complained to Back Market Customer Service and everyday they respond with "Good News! Your phone is at the delivery depot." This is never good news as i always knew this and its the same news everyday. After contacting DHL, I was instructed that i should be oin touch with the sender to resolve the issue. The sender is BACK MARKET. When i get back in touch with them, they say it is their policy that they cannot do anything until the phone is delivered if DHL updates the package with "Parcel is at the Depot". After asking customer service of BACK MARKET, if DHL updates the package info every day for over a year, you still wont be able to get involved and help me, to which they said NO. This policy is a cowboy policy and only allows BACK MARKET to steall customers money and turn their back on them. There is no company on the planet, that if you order from them, and you do not receive your package, it is the customers responsibilty. I do all my hsopping online and on websites and have never ever experienced anything like BACK MARKETS CUSTOMER SERVICE. It is disgusting, disrespectful, poorly trained shambles of a department. 4 responses from customer service agents, ALL IGNORING MY DIRECT QUESTIONS and just saying, "Hey, great news, your parcel is at the delivery depot, for the 14th time, FANTASTIC. Back Market will no longer help me and do not care about their products stuck at delivery as long as they have your money. I have escalated the matter with Citizens Advice who have helped me from an official complaint with Trading Standards UK. ALWAYS COMPLAIN OFFICIALLY so the governemnt and companies house UK have a track record of companies who operate like this disgusting company Back Market. I have also had to be in touch with my bank who will now raise a dispute with Back Market and after showing them my communication with Back Market they have assured me there is no doubt I will get my refund that i have been begging for, for 2 weeks.