Keep well clear of BM unless you can afford to feel lucky. Shortly before going abroad I bought an iphone 13 pro and face id did not work. On my return I took it to an Apple store who said the batteries were useless and I had them replaced as an easy option. Apple commented that the internals had third party parts. The phone has now developed bright lines on the display which I suspect is unrepairable. Customer service doesn't exist in the normal meaning of the term and reading the above reviews confirms that it is a waste of time trying to access it. BM is a neat way of encouraging dodgy business to offload damaged phones at fancy prices while dodging the consequences. It is as close to fraud as you can get without actually breaking the law. Avoid, Avoid!