I originally opted to go for a good condition phone (Galaxy S21+) and decided to return my old tech(Also Galaxy S21+) to the them also upon receiving my phone from them the speaker didn't work that great and when I made phone calls people couldn't hear me so I decided to return the phone the problem I ran into was how do I return the both phones and keep my data in tact so what do I do I decide to buy another phone from them so i could transferall my data on to the new deviceso i could just send them back the original phone and my oldtech in one swing (terrible mistake) I opted to buy the excellent condition (Galaxy S21+) phone this time so there wouldn't be any issues at all with phone so i just sent back my old tech and the original purchase (good condition phone(Both Galaxy S21+)) and now they say they'll honor what we agreed upon for the price of my old tech (imagine that!) but completely dodge the fact they received two phones so I can not get a refund on the phone I originally purchased(Galaxy S21+) waste of money right well here's the big kicker the excellent condition phone they sent me the screen went dark after 3 days of using it I took it to a local fruit fixed near me and they have quoted me 200$ to fix the screen mind you between this whole process I just shelled out around 500 so to sum it all up I bought two phones had one stolen from me and don't have a working phone right now and I have to buy another phone again I would not buy from this company ever I would never recommend for anyone to buy from them they do not contact you directly it's all automated there is no customer support # to call STAY AWAY FROM THIS COMPANY!!!!!!!