I recently purchased an Apple Watch from Loop via BackMarket, advertised in “excellent” condition with a 12-month warranty. Upon receipt, I noticed a minor scratch on the side, which I accepted. However, the battery performance was subpar, lasting only 6-8 hours on a full charge, which I deemed unacceptable. I promptly reported the issue and returned the watch, ensuring it was securely bubble-wrapped in its original packaging. However, the company later claimed the device was returned with a significant crack on the screen, which was not present when I sent it. I strongly suspect this damage occurred after it left my possession, potentially as a means to invalidate the warranty and avoid repair, replacement, or refund. Despite multiple attempts to resolve the matter, the company has refused to take responsibility. Based on my experience, I cannot recommend purchasing from Loop or BackMarket. Customers should be cautious when dealing with this company, as their handling of warranty claims and returns raises serious concerns about transparency and accountability. I will be escalating this matter through the appropriate consumer protection channels, including Trading Standards and a potential chargeback claim through my payment provider.