Our experience was excellent. Our driver Reven (pronounce "Rayven") messaged me well in advance, and met me at DPS: Ngurah Rai International Airport, recognized me from my picture I sent him, took my luggage, led me to his car (white with red trim), loaded my luggage, gave me a bottle of water, and took me to my hotel. His English is good, we talked about various things during the ride, he taught me a few simple Bali language phrases to say, like "sook-sah-mah" (thank you). Later we contracted with him for rides to various destinations in Bali, he was always very reliable and helpful. I feel grateful for Reven and all his help, and Bali Holiday Secrets for the initial contact.