We booked Bali Holiday Secrets twice during our week-long stay in Bali, for both a full day and a half day private driver tour. Both times, the service was excellent and super easy. When we booked we had an email confirming the driver, with a picture of both the driver and the car and a guide of how to pronounce their name. Then later on, we had a What's Ap from the driver to talk about the itinerary. Both drivers arrived well before pick-up time. Their English was excellent. They knew how to get to everywhere and were immensely friendly. They were more than willing to either answer questions about Bali, or drive in silence when we were tired at the end. They were awesome! The beauty of the service is that you get to take all of the hassle out of travelling around the island. On both occasions, Dendong and Wayan devised a timetable to get us to the places we wanted to visit, then either came in and helped us with buying a ticket (when we were going into somewhere that was ticketed), or just dropped us off at the right place when we wanted to go to the beach. The upside is that you can spend as long as you like visiting somewhere and if you want to stay longer, you just drop them a whats ap and it's all sorted! It makes going to somewhere like Ubud and having a wander around, super easy. And you know you dont have to run the Russian Roulette of a local driver in a Blue cab at the end! On both occasions, Dendong and Wayan pointed out lots of local places of interest and had suggestions about what to do (but weren't offended if we didn't want to do it). They knew where everything was which took the hassle out of finding for eg the small laneway at Thomas Beach which we would never have found if we were left to our own devices. In short, it streamlined the touring process MASSIVELY and isn't expensive for what you get. The cars are really well maintained and air-conditioned. Couldn't recommend enough.