I was searching for weeks to find a suitable UK based business to get tote bags made for an event. Big Bear sent samples super fast, I didn't expect samples at all so this was a huge plus so that I could get a feel for the quality and be confident when ordering. I was contacted by Ross Robinson who was a fabulous contact throughout. I told him straight away I was looking into products months in advance of ordering, and really appreciated that he wasn't pushy at all whilst waiting for the sale, he trusted that I'd be back to order, which I was. He was clear and timely with all replies, and a joy to work with! I got proofs back of the tote design for me to approve before printing, which meant I was nothing but excited for them to arrive, as I'd already had any worries on quality / design alleviated before I'd even paid. Absolutely fantastic, great value (I can't quite believe the price compared to others I saw) a pleasure to work with Ross and a great quality product. The bags were also delivered a week earlier than I expected! I will absolutely be back!