Big Bear Promo Reviews

Name: Big Bear Promo
Address: 15 warren Park way, Enderby, Leiciester, England
Rating: 4.98

5.0 Rating 739 Reviews

100 %

of reviewers recommend Big Bear Promo

Company Reviews

Metrics

Info

5.0

Based on 739 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Big Bear Promo 5 star review on 3rd December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Callum was most helpful from start to finish. We wanted an alternative to a medal for our 20k race. The tins of wildflower seeds are perfect. They are engraved to our specification and look good. We are thoroughly satisfied and will definitely use Big Bear Promo again. Many thanks”

Helpful Report

Posted 23 hours ago

“Tyler has been great support in preparing our order for our charity. He has been very responsive and worked in a timely manner to get our order processed. We ordered from Big Bear last year and loved the resources we received, delighted to reorder again this year.”

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Posted 1 week ago

Thank you for your amazing review! We're so glad to hear that Tyler provided excellent support in preparing your order for the charity. It's wonderful to know that you loved our resources last year and chose to come back for more. We appreciate your continued trust in Big Bear Promo and look forward to helping you again soon! Best regards, Big Bear Promo

Posted 1 week ago

“Louis was amazing, the turnaround was fast and the products were quality.”

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Posted 1 week ago

Thank you so much for your fantastic review, Jamie! We're thrilled to hear that Louis impressed you with his amazing service and that you loved the quality of the products. Your satisfaction is our priority, and we can't wait to work with you again in the future! Best regards, Big Bear Promo

Posted 1 week ago

“I rarely write negative reviews, but I hope this feedback helps the company improve and saves others from the experience we had. Their website's ordering system wasn’t working, so I had to contact them directly to place an order. We ordered our branded masks and paid in full via email. I only received updates when I proactively asked for them — no clear communication otherwise. On the scheduled delivery day, I had to ask what time to expect the delivery — only then was I told their printer’s machine had broken, so nothing had been printed. I was promised updates, but heard nothing. Until chasing again, I was told they couldn’t print the order and asked what I wanted them to do. I suggested they find an alternative printer. That cost us several more days of delay. When they finally found someone, they wanted to charge an extra £30, despite the fact they missed the original deadline. The proof took a week to arrive — by that point, our two-week event had already started. I explained the urgency and asked for next-day delivery. They couldn’t confirm when it would arrive. Throughout this process, I raised concerns with various people in their business, including the founder. No one seemed to take ownership or offer solutions. In the end, we asked for a refund, we didn’t get the masks for our event, and we were left feeling ignored and frustrated. My advice to Big Bear Promo: If you can’t deliver, don’t offer. If something goes wrong, communicate. We could have worked around this if the business had been upfront and responsive.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with our service and apologise for the issues you encountered with our website and communication. We understand how frustrating it must have been to face delays without clear information, and we apologise for you not having the products for your event. Your experience with the printing issues is concerning, and we are currently reviewing our processes to ensure that such situations do not occur in the future. If you are open to it, we would like to discuss this further if you can reach out to louis@bigbearpromo.co.uk.

Posted 1 month ago

“Great service provided my Liam - communication excellent throughout the process. Very happy with the quality of the product supplied. We ordered tape measures with company logo and they look fab.”

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Posted 1 month ago

Thank you so much for your fantastic review! We're delighted to hear that Liam provided excellent communication and that you're happy with the quality of the tape measures. We look forward to helping you again in the future! Best regards, Big Bear Promo

Posted 1 month ago

“Tyler Sheppard was efficient & professional, easy to place the order with him and very quick to respond. Thank you for amazing service.”

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Posted 1 month ago

Thank you so much for your wonderful feedback, Donna! We're thrilled to hear that Tyler provided you with efficient and professional service. We look forward to assisting you again in the future! Best regards, Big Bear Promo

Posted 1 month ago

“Many thanks to Big Bear Promos, and particularly Sales Manager Joe Riman, for the prompt and very supportive service in producing and delivering 500+ of their customised stress ball products! We're very happy with both the product and helpful assistance.”

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Posted 1 month ago

Thank you so much for your wonderful review! We're thrilled to hear that you had a supportive experience with Joe and that you’re pleased with the stress balls. Your satisfaction means a lot to us, and we can't wait to assist you again in the future! Best regards, Big Bear Promo

Posted 1 month ago

“Great service from start to finish. Was really impressed with the range this company offered and the price was the best I found as well. Josh T was a superb contact and was always on hand for all of our questions!”

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Posted 1 month ago

Thank you so much for your amazing review, Lauren! We’re thrilled to hear that you were impressed with our range and pricing. It’s great to know that Josh was able to provide you with excellent support throughout the process. Your kind words mean the world to us, and we can’t wait to assist you again in the future! Best regards, Big Bear Promo

Posted 1 month ago

“Excellent service, quick, professional and good quality products. Liam was very helpful and knowledgeable in dealing with any queries. He responded quickly and provided a range of options in terms of product and branding advice.”

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Posted 2 months ago

Thank you so much for your fantastic review, Susan! We're delighted to hear that you had a positive experience with our service and that Liam was able to assist you with your queries effectively. Your kind words about our products and branding advice are greatly appreciated. We look forward to working with you again soon! Best regards, Big Bear Promo

Posted 1 month ago

“Excellent customer service from Liam Benson, As I am new to my role Liam helped me immensely with organising an order that I had no knowledge of. I really appreciated all his help.”

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Posted 2 months ago

Thank you so much for your lovely review, Charlotte! We're delighted to hear that Liam was able to assist you and provide excellent customer service. We look forward to working with you again! Best regards, Big Bear Promo

Posted 2 months ago

“I have been dealing with Liam, and I couldn't be more happier with the service he has offered me, 100% be using again.”

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Posted 2 months ago

Thank you for the glowing review, Shaun! We're thrilled to hear that Liam provided you with such outstanding service. Your satisfaction is our top priority, and we can't wait to assist you again in the future! Best regards, Big Bear Promo

Posted 2 months ago

“Was very impressed with the speed of service and my final order. Very efficient, helpful and responsive from start to finish. I would recommend this company and will order again, special thanks to Joe who made the process so easy.”

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Posted 2 months ago

Thank you for your wonderful review, Sarah! We're thrilled to hear that you were impressed with the speed and efficiency of our service. It's fantastic that Joe was able to make the process seamless for you. Your recommendation means a lot to us, and we can't wait to assist you again in the future! Best regards, Big Bear Promo

Posted 2 months ago

“Sam Lewis has been particularly helpful with producing some fast-turnaround branded quality lip balms for us. Fantastic on the comms, always kept me updated and was a pleasure to deal with. Absolute star and the whole experience makes me want to come back next time for more branded items. thank you.”

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Posted 2 months ago

Thank you for your fantastic review, and we're thrilled to hear that Sam made such a positive impact on your experience! It's wonderful to know that his communication and support were top-notch. We truly appreciate your kind words and look forward to assisting you again in the future with more branded items! Best regards, Big Bear Promo

Posted 2 months ago

“I had the pleasure of working with Liam Benson, the Senior Account Manager at Big Bear Promo throughout my experience, and he was incredibly supportive from beginning to end. In my marketing role, I've encountered suppliers who can be difficult to work with, but Liam was the complete opposite. He responded promptly, communicated effectively, and delivered everything on time despite a tight deadline. I was very impressed with the final product and will definitely be reaching out to Liam again in the future. Great job!”

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Posted 2 months ago

Thank you for your amazing review, Jodie! We're delighted to hear that Liam provided such supportive and effective service throughout your experience. It's wonderful to know that he exceeded your expectations with prompt communication and on-time delivery. Your satisfaction means a lot to us, and we can't wait to assist you again in the future! Best regards, Big Bear Promo

Posted 2 months ago

“Liam was quick as he could with responses with clear information and an excellent mock up of our request.”

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Posted 2 months ago

Thank you for your fantastic review, Paul! We're so glad to hear that Liam was prompt with his responses and provided you with clear information and an excellent mock-up. Your feedback is greatly appreciated, and we look forward to assisting you again! Best regards, Big Bear Promo

Posted 2 months ago

“Callum B has constantly gone above and beyond to help me with my last-minute requests. With his quick responses and great knowledge of the products, he has made the process seamless for us throughout every order.”

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Posted 2 months ago

Thank you for your wonderful review, Tauren! We're so pleased to hear that Callum consistently goes above and beyond to assist you with your last-minute requests. We appreciate your feedback and look forward to continuing to provide seamless service for all your future orders! Best regards, Big Bear Promo

Posted 2 months ago

“I can’t thank Callum Burton enough for their exceptional service. They not only helped us get the items we needed printed and visualized, but also did so with impressive speed and professionalism. Their attention to detail and ability to meet our requirements exceeded expectations. Highly recommend for anyone looking for top-notch service!”

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Posted 2 months ago

Thank you so much for your fantastic review, Thomas! We’re thrilled to hear that Callum provided you with exceptional service and met your needs with such speed and professionalism. Thank you for highly recommending us, and we can't wait to assist you again in the future! Best regards, Big Bear Promo

Posted 2 months ago

“Really happy with the service delivered by Liam. Good comms and quick turnaround. The hand sanitisers are a perfect promo gift for my potential customers and I'm looking forward to sharing them. Highly recommend Big Bear. Thanks!”

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Posted 2 months ago

Thank you so much for your kind review, Dan! We're delighted to hear that Liam provided you with great service and quick turnaround. It's fantastic that you found the hand sanitisers to be a perfect promo gift for your potential customers. We truly appreciate your recommendation and look forward to helping you again soon! Best regards, Big Bear Promo

Posted 2 months ago

“Great service, Liam was a massive help”

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Posted 2 months ago

Thanks for leaving a review Ben! We're thrilled to hear Liam was helpful, and we hope to hear from you again.

Posted 2 months ago

“I would highly recommend Big Bear Promo services to anyone looking for a reliable service with excellent customer service. Sam Lewis, was exceptional at helping support us with a very last minute order for our charity. We really struggled to find a company who could order and deliver within a very tight time frame and he went above and beyond to ensure the product went from design to delivery in the provided time frame. He even ensured to provide constant updates to reassure us that the product would arrive in time for the event. We are so grateful to him and the team at Big Bear Promo - highly recommend.”

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Posted 2 months ago

Thank you so much for your amazing 5-star review! We’re thrilled to hear that Sam provided you with exceptional support on such a tight deadline. It’s wonderful to know that his dedication and communication made a positive impact on your experience. We truly appreciate your recommendation and look forward to assisting you and your charity again in the future! Best regards, Big Bear Promo

Posted 2 months ago

Big Bear Promo is rated 5.0 based on 739 reviews