Big Bear Promo Reviews

Name: Big Bear Promo
Address: 15 warren Park way, Enderby, Leiciester, England
Rating: 4.98

5.0 Rating 740 Reviews

100 %

of reviewers recommend Big Bear Promo

Company Reviews

Metrics

Info

5.0

Based on 740 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Big Bear Promo 5 star review on 3rd December 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rarely write negative reviews, but I hope this feedback helps the company improve and saves others from the experience we had. Their website's ordering system wasn’t working, so I had to contact them directly to place an order. We ordered our branded masks and paid in full via email. I only received updates when I proactively asked for them — no clear communication otherwise. On the scheduled delivery day, I had to ask what time to expect the delivery — only then was I told their printer’s machine had broken, so nothing had been printed. I was promised updates, but heard nothing. Until chasing again, I was told they couldn’t print the order and asked what I wanted them to do. I suggested they find an alternative printer. That cost us several more days of delay. When they finally found someone, they wanted to charge an extra £30, despite the fact they missed the original deadline. The proof took a week to arrive — by that point, our two-week event had already started. I explained the urgency and asked for next-day delivery. They couldn’t confirm when it would arrive. Throughout this process, I raised concerns with various people in their business, including the founder. No one seemed to take ownership or offer solutions. In the end, we asked for a refund, we didn’t get the masks for our event, and we were left feeling ignored and frustrated. My advice to Big Bear Promo: If you can’t deliver, don’t offer. If something goes wrong, communicate. We could have worked around this if the business had been upfront and responsive.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with our service and apologise for the issues you encountered with our website and communication. We understand how frustrating it must have been to face delays without clear information, and we apologise for you not having the products for your event. Your experience with the printing issues is concerning, and we are currently reviewing our processes to ensure that such situations do not occur in the future. If you are open to it, we would like to discuss this further if you can reach out to louis@bigbearpromo.co.uk.

Posted 1 month ago

Big Bear Promo is rated 5.0 based on 740 reviews