After several calls today to make sure my wife will receive the order, there was no LUCK! She left work with no surprise!!! I couldn't express how frustrated and angry I am. Today was a very special day of which YOU HAVE DESTROYED!!! At around 6.30am I placed the order and chose the option to be delivered today. There was no indication that will be delivered at night. STILL NOT DELIVERED and it will not be because she has left work at 6pm. When I searched for Wood Green area florist, your website came up first. That's why I chose you! And now I have my biggest and deepest REGRETS for my choice! Your company should not operate at all! I was on the phone to you from 12noon to chase the delivery, at the end you could not get hold of the florists to ask for details?!?!?!?! You have ruined everything and I will make sure everyone knows about you! I REQUEST FULL REFUND ASAP! EVERY SINGLE PENNY! And please STOP saying sorry, it is not accepted! Ruined my surprise, ruined my day! This is what the customers get for £60 order?!?!??!