Absolute shambles from start to finish. Ordered online. As I am in aberdeen, and they are based in London, I was assured that my order would be delivered the next day . Got an email later in the afternoon telling me that my order couldn't be delivered. Phoned them, asked to speak to a manager, got told the manager's number was confidential, asked if I could speak with someone else, then ended up on hold . Asked for a refund, to be told that it could take between 5-10 days, yet they took the money out when I paid within minutes. Got told that no florists on my area had the flowers that I had ordered ( shouldn't have been advertised then) . The companies name is bloom local, but yet couldn't get anyone local to do my order. I phoned up another company, and got an order of the same flowers . Will definitely not be using this company again