I ordered a bouquet of flowers for a birthday present, when they arrived with the recipricant they were in a sorry state, not a full bunch and all wilted. I ordered for next day delivery which was the only successful thing. After contacting the team with my concerns they dealt with the query quickly and another bouquet was sent. Unfortunately these were in a worse state, most of the heads and been snapped off and they looked like they had been picked up off the floor. I contacted the team again and a refund has now been issued. Needless to say I will not be using them again and definately do not recommend them at all.