I purchased, or at least I attempted to purchase, a box (5 reams) of Xerox 100gsm paper from Booghe through the OnBuy marketplace. I noticed that while the product description clearly stated 100gsm, the image showed a picture of 80gsm paper, so after placing my order I emailed them to confirm what they would be sending me. This is when my troubles started. The following day they cancelled my order and explained this was due to the image being incorrect. I contacted them and explained I didn't care about the image, I simply wanted to purchase the 100gsm paper they had advertised and at the price they advertised it. After a number of interactions, one of which told me I would receive a refund in 2-3 days, I was told the ACTUAL reason the order was cancelled was because the price was wrong (too low), at which point they had changed their product price, increasing it by £15! I challenged them to honour the order at the original price, since that wasn't my problem and was due to their incompetence. After a week, I still hadn't received my refund, so chased them again for it, only to be told, yet again, I would be credited in 2-3 days! At this point I raised a dispute with my credit card company as I assumed they were simply stringing me along. Eventually, I did receive the refund. I can't say if the dispute was the trigger or because someone at Booghe who knew what they were doing, actually did something! I won't be using Booghe again, or the OnBuy marketplace. Their customer support was deceptive and the time taken to return my money, given they cancelled the order, was unacceptable. If this review dissuades even one person from purchasing from Booghe, it will have cost them the £15 they were so determined to save! Maybe you'll have a good experience with them, or maybe they will cancel your order and waste your time, because it suits them!