I was a long-time customer, but my recent experience has been deeply disappointing, indicating a significant decline in their service quality. The customer support, which was once prompt and helpful, has now become notably poor. On several occasions, their slow response times, often stretching to hours, rendered their assistance useless as the boost sessions were already over. A particularly disheartening incident was an incomplete heroic raid, for which I received neither compensation nor any response to my follow-up emails. This lack of accountability and customer care is a stark contrast to the high-quality service I had come to expect from them in the past. Based on this recent experience, I regretfully cannot recommend them and would advise potential customers to look for alternative services that prioritise timely support and reliable service.