DO NOT USE THIS COMPANY. the driver was 18 minutes late for our pick up time. our journey was to an airport, it was very important that the driver was on time. i rang the office prior to pick up to confirm they had to be there on time, the office confirmed they would be. when it came time for our taxi to arrive there was no sign of the driver. i rang the office, they were vague and said the driver was on their way, then they said he would be 5 minutes late, the 10 minutes late, then 15 minutes late. the operator i rang then pretended they couldn't hear me and hung up. there customer service is a disgrace, i will never use this company again. i will would tell anyone else to avoid using this company, they cannot be trusted.