We booked and paid Britannia Airport Cars 1 week before our flight and within an hour someone contacted us via WhatsApp to obtain the details of our flight (already provided on the online booking form). Our flight was scheduled for 11:25 pm and so we asked them to be ready between 12 (midnight) and 12:45. For some reason, the woman we dealt with on WhatApps confirmed for 2am. Once again, we told her that our flight landed at 11:25pm and that we would therefore be out between midnight and 12:45. The flight number was provided so that they could check for times. All was confirmed. Just before taking off, on the day of our return (16/04), I messaged them to ensure that all was ok and that a driver would be at the meeting point at the agreed time. I texted them the schedule and flight number AGAIN for good measure. They confirmed that all was ok. We landed on time and my children and I were out at 12:05. To my surprise and disarray, no one was there to greet us at the meeting point (costa). We waited a few minutes and I decided to message them on WhatsApp. They took several minutes to reply. They then told us to stay at the meeting point. I kept asking for update and they eventually called me to let me know that our driver was delayed because the motorways M25 and M23 were close and that our driver's car had broken down. Once the call was over, I checked the journey on Google only to find out that the motorways were NOT close . They were lying. I messaged them about it. They then replied to say that my journey was booked for 1:00am and that the driver will be there on time. I call them back again, now very irritated and frustrated to say that they had my flight details and the time they were expected. They then informed me that another driver was waiting for a client and they could take us if we were prepared to share. I was then utterly baffled by what was going on. I said I didn't want to share and that I had booked and paid 1 week ago to get a taxi with my Children from Stansted to Maidenhead. They said that our driver was stuck and there was no other driver available and that we would have to wait a long time but sharing was a good solution. I asked where the other client was going and they told us that they were being dropped at King's Cross (London). I could not believe what I was hearing. I said it was outrageous and that it was not at all in the same direction as Maidenhead. They told me that as the motorway was close, they still needed to go through London and that was the best solution they had for me. I was forced to accept as both my children were extremely tired and had school in the morning. We eventually found the other driver who told us that he was waiting for the other client. The other client arrived and she was furious and very angry as she, herself, had to wait for her driver and had to experience dealing with the office (as we did). She approached the car and we announced her that we were sharing. She got furious at the driver. So, Britannia Airport cars were effectively using 1 taxi for 2 trips and charging 2 trips on 1 taxi. We left the Stansted at 1am (55mins after we were at the meeting point). We then had to drop the first client to King's Cross and then drove to Maidenhead. We have no complain about the driver who was really nice and very apologetic. Meanwhile, I was still messaging the office on how appalling this service had been. They apologised several times and told me to contact them between 8 and 9am the following day to complain - We arrived at our destination at 2:50 am - We should have been back by 1:20am at the latest. I contacted them the following morning at 8:40 am and didnt get a reply until 10:46 when I repeatedly asked them to have the decency to reply. They eventually did when I said I would post reviews. They sent me an apology and told us that our driver had a flat tyre and couldn't make it on time (the night before they said the motorways were close, then they said I was booked for 1am, then they said our driver's car had broken down! Now our driver had a flat tyre!!). Lies Lies Lies. They offered 20% discount and 7% reduction on the next trip. Considering that I had booked a week in advance, that I communicated the flight details and time schedule, that I messaged them before departing, that they kept lying, that we had to share a taxi, that we had to go through London before our destination and that we reached our destination almost 2 hours later than scheduled, I said that their offer was nowhere near acceptable - they came back with a 40% discount after several exchanges. I once again refused and told them that I wasnt prepared to bargain, that they should refund me in full and that I would rather write a review for other people not to use they awful services. You have been warned. stay away from this company - they lied, cheated and ripped us of, then tried to bargain to resolve the issue.