My recent experience with this service was simply bad: The driver was significantly delayed by more than 30 minutes, citing unusual traffic conditions. Unfortunately, I received no prior notification about this delay and only learned of it when I reached out to inquire about the driver's whereabouts. I had specifically requested a child seat both in my initial order and through WhatsApp with their customer service. They charged me an extra £15 for the child seat, but the driver did not have one available. While they did refund the £15, I was forced to travel with my baby unsafely for a one-hour journey. Additionally, I should note that the initial price quoted to me on WhatsApp was £40 higher than the price displayed on their website. Only after some negotiation and the threat of canceling my order did the customer service team "consult with the manager" and adjust the price to match the website's rate. This inconsistency came across as unprofessional. While I understand that the driver may have had an off morning, the handling of the situation by the customer service team was, unfortunately, inadequate.