I rarely leave negative reviews, but I feel compelled to share my experience after two very frustrating incidents with this service. On two separate occasions, when my baby was 2 months old and again at 10 months, the car I booked did not have the baby car seat I had specifically requested and paid for. This was despite clear communication and confirmation beforehand. On both occasions, I was travelling alone with my infant and multiple pieces of luggage after a long-haul flight — an already stressful situation made worse by the company’s failure to deliver such a basic and essential safety item. To make matters worse, not only was the refund for the extra charge not handled smoothly, but no apology or gesture of goodwill was ever offered to acknowledge the inconvenience and stress caused. It felt as though the burden was on me to chase them, when in fact the issue stemmed from their side entirely. It’s incredibly disappointing that a service which handles bookings and payments so efficiently via WhatsApp, cannot also ensure quality control or take appropriate responsibility when things go wrong — especially when the wellbeing of a small child is involved. Sadly, I cannot recommend this service based on my experience. I hope this feedback encourages the company to take customer care and accountability more seriously in the future.