Absolute joke UPDATED AGAIN- I have now received an email from them practically bribing me to edit my review and for me to sympathise as it's a small company, if I were to do this they would send me a free box or give me a refund for the last box I'd received in august, it makes me think of how many bad reviews were actually given and taken down for this bribery. Apologies but I also own a small business and to act like this is just unprofessional in my opinion. UPDATED- They flagged my review as they said it wasn't a genuine experience and tried to remove it. Luckily I'd saved all the emails, really a terrible company. I wrote a review a year ago on the experience of signing up to them, it was a hassle as the advertisement was misleading and unfortunately I didn't read the t's and c's. I asked if I could cancel and they said no so I was stuck paying £18.99 a month for 12 months, I would have been okay with this if the first box was great but it was just awful and poor quality. The boxes however did get better, the "free" box at the beginning was obviously just a cheap way to get out of giving you a box that had some worth to it. Some of the boxes throughout the year were still disappointing and the treats got worse and worse even though I told them my dogs could only have natural treats, they will still send you things with grain in and salt and vegetable glycerine (it may say natural on the packaging but make sure you check the ingredients list). Some of the toys were great though easily destroyed, some were very cheap and were very underwhelming rope toys or rubber balls. Anyhow now my subscription has ended I was upset but not shocked that they had charged me yet again, I was quick to email them when I realised they'd taken payment and said they couldn't find me on the system with my name and email address (which is funny because I still got emails from them). When I replied with these are my only details I want it refunded and I don't want any more boxes, I didn't get a reply until I emailed again asking for a reply, after which I'd received an email from hermes to say my parcel was on its way to me ugh. Their reply stated that I was on the system but my subscription had been cancelled and this was the last box they would send me "thanks for your support", this is absolutely ridiculous, I've emailed once again saying I'm owed a refund and to cancel the delivery, awaiting a reply. Funny how I wasn't on their system yet were happily taking money from me.. then all of a sudden I magically appeared.