“Toys in the basic theme box broke straight away- he was literally a 3 month old puppy... The toys were absolutley not worth what I paid let alone the "RRP". I was stuck in the 6 month package. To be fair to them they did at least upgrade my package to the tough, non themed one for free. The toys in that were a bit better, but still nowhere near the value suggested. I cancelled the auto renewal after the first month. It clearly says cancelled. Yet they have just take £137 out my account!!!! No response and their phone goes straight to a VM. I've had to report it as fraud through my bank account. A headache I do not need!!!”
“Be warned scam of a company will threaten and blackmail you to remain with them. Will continue to take payments out even when you cancel with them never known such an unprofessional underhanded company in my life very rude and patronising cheap inferior toys you will not get as they advertise Absolute rip-off! Dishonest company that should be shut down”
“Had one box , cancelled on website and via email.
Woke up to over £200 taken from my bank.
Won’t answer and phone calls or emails.
Had to ring my bank to report fraud to get a refund.”
“Dont fall for it if you have a large dog this is what bed they send you nothing luxury about it and not worth the 60 they claim it is.. 28.00 max ( i used to sell them on my site) have a large female tibetan mastiff got sent this bed 2 bags of treats and 4 toys that are suitable for a puppy not a adult large dog. Then ignore calls and emails avoid im stuck paying 22.99 for 6 months for something that isn't worth it!”
“I wanted to trial this box so I bought one for a £5 special offer. I then cancelled (what I thought was cancelling) my subscription as my circumstances changed. I became sick and have had to claim statutory sick pay, and couldn’t afford it. However, I then realised I had been charged £31 for another box. I wrote to Buster Box explaining my circumstances and they said it is not possible to cancel a subscription, you have to be signed up for 6 or 12 months. Now, I see I have been charged for another box. I have begged for a refund as £62 is a huge proportion of my income at the moment. However, all they have offered is a cheaper box. I have had to change my bank card to an old card that has no money in, in an attempt to stop getting charged. However, I am desperate for the refund.
I have asked to make a formal complaint however nothing has come from it.
Don’t sign up for the subscription unless you can afford 6 months worth of boxes.”
“Amazing toys my dog loves them!!!! I cant find such cool themed tous anywhere else
Customer service is amzing too I had one toy brake and they replaced it at once 😊”
“Absolute SCAM! Lock you in with a taster box and then you are unable to cancel for 12 months.
The toys could be from Poundland and break just as easy.”
“Toys are not sturdy or durable, lasted 5 minutes after my dog got hold of it, I tried to cancel after first order but was told that If I carried on then it would be a discounted price and more suitable toys, they are not, they are dangerous and a dog could choke on it or could swallow part of the toy and then need an expensive operation or worse. Three toys and 2 bags of treats and a chicken flavoured bone with a label on it from Wilko !!!! is definitely not worth the money.”
“Absolutely love BusterBox! It is such great value for money, and makes my life so much easier knowing that there is always a treat coming for my pooch. Every box is unique and the themes are so creative. The customer service team are always so helpful and have a solution to any issue we are experiencing. Thank you BusterBox!”
“Subscribed for 6 months, they automatically renewed and I now have to pay another 6months before I can cancel. I contacted them and they won’t budge. Yes I signed up for 6 months, and yes I agree auto renew is commonplace, but usually on a monthly rolling basis. Looking at the reviews it seems it’s not just me this has happened to”
“we used busterbox for our dog, mainly for the treats that she enjoyed as she didn't play with toys. my mother, the card payer, tried to cancel the boxes from coming after our dog passed away suddenly (3rd december 2023). busterbox refused & told her she coudln't cancel until she'd paid for all of the following boxes, even though - as she explained - OUR DOG WAS DEAD. absolutely vile.”
“Nearly £30 a month for a squeaky ball destroyed in a second and a double tennis ball on rope that is on sale for £3 in our local shop. A yoghurt drink and treats my dog walked away from. £30. I have been with you for ages. You kidding me?! 😳”
