Toys in the basic theme box broke straight away- he was literally a 3 month old puppy... The toys were absolutley not worth what I paid let alone the "RRP". I was stuck in the 6 month package. To be fair to them they did at least upgrade my package to the tough, non themed one for free. The toys in that were a bit better, but still nowhere near the value suggested. I cancelled the auto renewal after the first month. It clearly says cancelled. Yet they have just take £137 out my account!!!! No response and their phone goes straight to a VM. I've had to report it as fraud through my bank account. A headache I do not need!!!