Facts are that I ordered some towels. The carrier (Evri) appears to have lost the first shipment. Then Christy advised that they were out of stock, and offered me a choice of a different colour or waiting nearly three months for delivery. I replied that neither was satisfactory and asked for a refund. Christy agreed so I bought some towels from another retailer. Then without any further communication Christy sent me a partial shipment of my original order. I then had to return that and eventually got my refund 6 weeks after my original order. My biggest bugbear is the dreadful quality of communication. Evri operate both a chat and a phone line service. Both are completely automated and both promised a response from an assistant within 48 hours. It did not happen. Christy operate an email service with clearly pre-scripted messages (I know this because I received identically worded messages from two different assistants!) saying all the right things and promising a response within 48 hours, which again did not happen. I accept that mistakes happen which need to be sorted out, but when they do happen this type of response only serves to infuriate.