Bought a 6 piece towel set it was over £100 in the sale so I assumed the quality would be good. The parcel arrived with 1 bath sheet missing but showing on the invoice so I had to spend time on their useless chat bot and then as I got no where and none was calling me back? I had to call their CS team. After 15 minutes I spoke to someone who agreed to resent the missing towel. I started using the towels last week and from the moment they came out the washing machine, I found the towels to be hard and they lost all their fluffiness. Disappointing experience. I bought Christy towels as I thought the brand was credible and their products quality but that’s not the experience I’ve had.